Thrifty Car Rental - Detroit Airport - Never again
One of my worst car rental experiences ever. I should have realized things were going to go badly when it started to rain the decrepit van carrying us to the rental site leaked from the roof. The driver would make a turn, and the water would come flooding in. I spent forty-five minutes standing in line. Neither of the two rental representatives appeared to care the slightest that the line was very long and slow. It appeared that one of the two representatives was new and needed a lot of assistance from the other. While I was in line, it seemed that a manager came out from the back and gave the person some help. That was good, but it would have been nice if he had stayed out and helped to work down the line. He quickly vanished, never to be seen again. I knew that Hertz owned Dollar and Thrifty, but I didn't realize that their cars were interchangeable, so when I went out to get the vehicle. It was in the Dollar row and had nothing to indicate it was a Thrifty rental. I we...